Crash Reports & Game Freezes

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Re: Crash Reports & Game Freezes

Postby fjccommish on Sat Nov 01, 2014 2:41 pm

"This has been fixed for the next patch. The temporary workaround I've posted is to try and Save & Share the roster you want to edit and then edit the uploaded version instead of the one marked as local. The Created Players List shouldn't crash when editing a 2K Share roster."

Thanks. You guys are eradicating these bugs in a hurry. I appreciate your hard work.
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Re: Crash Reports & Game Freezes

Postby Ramjet on Sun Nov 02, 2014 4:59 am

Here are two crash reports, videoSettings.cfg (have been running default, until recently when I tried your "FAST_TEXTURE_TRANSFER" suggestion. That is the only change I've made), and dxdiag... all attached.

EDIT TO ADD: Just uploaded a 3rd crash report that just happened. Early 2nd quarter of game 5 of the playoffs in myCareer. CrashReport2 was mid 3rd quarter of the same game. both in the last hour.
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Last edited by Ramjet on Sun Nov 02, 2014 5:26 am, edited 1 time in total.
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Re: Crash Reports & Game Freezes

Postby shone98 on Sun Nov 02, 2014 5:16 am

the game crashes after a minute or so, any help?
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Re: Crash Reports & Game Freezes

Postby jmmontoro on Sun Nov 02, 2014 8:06 am

Crash when trying to load MyCareer, reaches 68% of loading.
Code: Select all
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Last edited by jmmontoro on Sun Nov 02, 2014 4:33 pm, edited 3 times in total.
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Re: Crash Reports & Game Freezes

Postby Leftos on Sun Nov 02, 2014 1:14 pm

Ramjet wrote:Here are two crash reports, videoSettings.cfg (have been running default, until recently when I tried your "FAST_TEXTURE_TRANSFER" suggestion. That is the only change I've made), and dxdiag... all attached.

EDIT TO ADD: Just uploaded a 3rd crash report that just happened. Early 2nd quarter of game 5 of the playoffs in myCareer. CrashReport2 was mid 3rd quarter of the same game. both in the last hour.

Your first crash report is due to the created players issue that I mentioned a workaround to fjcommish. Look higher up and you'll see it. Essentially if you have created players, it's best to first save & share the roster and then edit the 2K Share version instead of the one marked with (Local) to avoid crashing when in the Created Players page of the Roster Creator. I'll pass on the other 2 crash reports on Monday.

shone98, you didn't post a videosettings file or a dxdiag.

jmmontoro, and others, please, don't copy-paste the contents of the crash report file in the thread, it makes it very hard to navigate having to scroll so much. Attach the file instead please.
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Re: Crash Reports & Game Freezes

Postby faizdtk on Sun Nov 02, 2014 1:47 pm

Freeze and sometime crash while playing myplayer.
DxDiag.rar

CrashReport.rar
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Re: Crash Reports & Game Freezes

Postby ege47 on Sun Nov 02, 2014 7:32 pm

frezzing for like 1 minute and crashing on the Team Logos screen... And sometimes the texts gets messy on the NBA license screen.
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Re: Crash Reports & Game Freezes

Postby shone98 on Sun Nov 02, 2014 8:23 pm

Here is my crash report and Video settnigs, can you tell me why is my game crashing?
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Re: Crash Reports & Game Freezes

Postby LBJ@06 on Mon Nov 03, 2014 3:54 am

Hi Im new here. Actually i'm experiencing stuttering, hair textures, etc also.. Can you help me where can i download those Patches? Thanks!
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Re: Crash Reports & Game Freezes

Postby bigh0rt on Mon Nov 03, 2014 3:55 am

LBJ@06 wrote:Hi Im new here. Actually i'm experiencing stuttering, hair textures, etc also.. Can you help me where can i download those Patches? Thanks!

They automatically download through Steam when you restart it.
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Re: Crash Reports & Game Freezes

Postby evoserb on Mon Nov 03, 2014 4:31 am

I just wanted to add something that I noticed about this issue of crashing and freezing. As Leftos suggested on the 1st page:

Things to try before you post:
Setting FAST_TEXTURE_TRANSFER = 0 in your VideoSettings.cfg file.

When I change it 0 the game (mostly during the game-play in 82 game season) freezes and when I change it back to 1 (as it was default) the game crashes. The my League/82 game season is really unplayable due to these constant issues. The quick game has been been better as far as less crashes/freezes. Most of the time I would be able to complete games with occasional crash or game freeze. Just something I noticed on my part. I hope this helps figuring this thing out.
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Re: Crash Reports & Game Freezes

Postby faizdtk on Mon Nov 03, 2014 4:15 pm

faizdtk wrote:Freeze and sometime crash while playing myplayer.
DxDiag.rar

CrashReport.rar


I think I found out the reason why my game crash or freeze during gameplay. This is the solution I use to fix the crash issue:
I had the same problem with amdmantle64.dll that was causing the CCC to crash. My hardware does not use mantle, and I found the answer on another forum. Click on C drive, go into Windows, system 32, and you will find the amdmantle64.dll file. Just rename the file amdmantle64.old and that will take care of the problem of the crashing CCC. It worked for me, and I hope it will work for you.

So far, I manage to play 2 games without any crash or freeze problem.
This is my pc spec:
- Amd Phenom II X2 555 (BE)(Unlock to 4 cores)
- XFX Radeon HD5770
- Corsair XMS3 — 4GB DDR3
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Re: Crash Reports & Game Freezes

Postby saymon321 on Tue Nov 04, 2014 1:51 am

Rangerj19 wrote:
theonlyother wrote:Here are the 3 different crash reports you wanted Leftos. Big thanks from me and everyone in the community for all your help man!

It basically does the same thing for each one when crashing. It will just go to the desktop although sometimes it will just Freeze and I will have to ctrl-alt-delete to close the game out.

My Team crashes since I beat the lakers in domination mode and went to open the reward packs. *NOTE* it crashed Every time I opened a pack before this but now I cant play My team at all.

The Store has crashed since I first bought the game and installed it.

The Shoes has crashed since I first bought the game and installed it.

Any word on when Patch #3 will be available? Thanks again Leftos and hope you can get this fixed asap.



Someone like me OMG! I thought I was the only one with the same problems.


i have the same problem, it's so annoying
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Re: Crash Reports & Game Freezes

Postby LBJ@06 on Tue Nov 04, 2014 12:46 pm

bigh0rt wrote:
LBJ@06 wrote:Hi Im new here. Actually i'm experiencing stuttering, hair textures, etc also.. Can you help me where can i download those Patches? Thanks!

They automatically download through Steam when you restart it.


Ah okay. Sir anyway i was just wondering if my specs are also one of the reasons of stuttering?

OS: Windows 7 Ultimate 64bit
Processor: AMD A4-4020 APU
Graphic: AMD radeon HD 7480d
Memory: 4GB Dolgix DDR3
Direct X 11


Thanks :bowdown: :bowdown2:
Last edited by LBJ@06 on Wed Nov 05, 2014 1:54 am, edited 1 time in total.
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Re: Crash Reports & Game Freezes

Postby shone98 on Tue Nov 04, 2014 10:32 pm

The game crashes when i put it on a high performance on amd catalyst control center, but when its on power saving or not assigned it doesnt crashing, how to solve this?
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Re: Crash Reports & Game Freezes

Postby Ramjet on Wed Nov 05, 2014 2:56 am

Leftos wrote:
Ramjet wrote:Here are two crash reports, videoSettings.cfg (have been running default, until recently when I tried your "FAST_TEXTURE_TRANSFER" suggestion. That is the only change I've made), and dxdiag... all attached.

EDIT TO ADD: Just uploaded a 3rd crash report that just happened. Early 2nd quarter of game 5 of the playoffs in myCareer. CrashReport2 was mid 3rd quarter of the same game. both in the last hour.

Your first crash report is due to the created players issue that I mentioned a workaround to fjcommish. Look higher up and you'll see it. Essentially if you have created players, it's best to first save & share the roster and then edit the 2K Share version instead of the one marked with (Local) to avoid crashing when in the Created Players page of the Roster Creator. I'll pass on the other 2 crash reports on Monday.


Thanks for the info. It's been a while, so I don't remember exactly when that occurred (whether in myplayer, or in online league), but all three crash reports happened during an actual game, not while navigating any menus.

As far as I know, I don't have any created players (other than my myplayer via mycareer). We do use custom rosters with legends players for our online league though. I will try your work around to see if it helps crashes during online league games (since it is a custom roster, and maybe falls under the "created players" bug you mentioned. It is also possible, my friend edited positions or something of some of his players on his team, and that might then classify them as "created players", so I will try it to be sure. But, again, all of these crashes are during actual gameplay).

Thanks
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Re: Crash Reports & Game Freezes

Postby TwinkyNugget on Wed Nov 05, 2014 12:04 pm

Hi Leftos,
I have never been able to launch this game. I try to launch the game from my steam library, and it gives me the small steam window saying, "Preparing to launch NBA 2K15", and it does not nothing at all. It will say I'm playing NBA 2K15 for two seconds and then nothing happens. I also checked in my Windows Task Manager, and the NBA2K15.exe pops up only for one second, then disappears.

My spec are:
OS:Windows 7 Home Premium(64bit)
CPU: Intel (R) Core(TM) i7-2600 CPU @ 3.40GHz
GPU: GeForce GTX 760
Memory: 12.00 GB RAM

I've added both VideoSettings(left) and CrashReport(right) as an image.(sorry if it isn't filed as an attachment, I just don't know how to do it).

Thank you.
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Re: Crash Reports & Game Freezes

Postby stephencurry23 on Wed Nov 05, 2014 11:08 pm

Game crashes in coach training video point of emphasis.Every time in this situation.
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Re: Crash Reports & Game Freezes

Postby ege47 on Thu Nov 06, 2014 5:01 am

waiting for Leftos to give us feedbacks about our crash reports :cry: :cry:
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Re: Crash Reports & Game Freezes

Postby Leftos on Thu Nov 06, 2014 7:18 am

TwinkyNugget wrote:Hi Leftos,
I have never been able to launch this game. I try to launch the game from my steam library, and it gives me the small steam window saying, "Preparing to launch NBA 2K15", and it does not nothing at all. It will say I'm playing NBA 2K15 for two seconds and then nothing happens. I also checked in my Windows Task Manager, and the NBA2K15.exe pops up only for one second, then disappears.

My spec are:
OS:Windows 7 Home Premium(64bit)
CPU: Intel (R) Core(TM) i7-2600 CPU @ 3.40GHz
GPU: GeForce GTX 760
Memory: 12.00 GB RAM

I've added both VideoSettings(left) and CrashReport(right) as an image.(sorry if it isn't filed as an attachment, I just don't know how to do it).

Thank you.

If you can't figure out how to attach the text files (should be pretty easy, go to Upload Attachment, Browse and find the txt files just where you opened them), you can also copy-paste the contents into pastebin.com and give me the links.
Eleftherios "Leftos" Aslanoglou
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Visual Concepts Entertainment / 2K Sports

Used to be "That Tools Guy" around here during the good ol' days. Although you probably remember me as your favorite Podcast host.
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Re: Crash Reports & Game Freezes

Postby Leftos on Thu Nov 06, 2014 7:20 am

ege47 wrote:frezzing for like 1 minute and crashing on the Team Logos screen... And sometimes the texts gets messy on the NBA license screen.

Your DxDiag attachment only contains a corrupted image instead of the DxDiag.txt file. Your VideoSettings.cfg tells me you're running a low-end integrated Intel HD graphics chipset. What are your specs?
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Visual Concepts Entertainment / 2K Sports

Used to be "That Tools Guy" around here during the good ol' days. Although you probably remember me as your favorite Podcast host.
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Re: Crash Reports & Game Freezes

Postby TwinkyNugget on Thu Nov 06, 2014 8:32 am

Leftos wrote:
TwinkyNugget wrote:Hi Leftos,
I have never been able to launch this game. I try to launch the game from my steam library, and it gives me the small steam window saying, "Preparing to launch NBA 2K15", and it does not nothing at all. It will say I'm playing NBA 2K15 for two seconds and then nothing happens. I also checked in my Windows Task Manager, and the NBA2K15.exe pops up only for one second, then disappears.

My spec are:
OS:Windows 7 Home Premium(64bit)
CPU: Intel (R) Core(TM) i7-2600 CPU @ 3.40GHz
GPU: GeForce GTX 760
Memory: 12.00 GB RAM

I've added both VideoSettings(left) and CrashReport(right) as an image.(sorry if it isn't filed as an attachment, I just don't know how to do it).

Thank you.

If you can't figure out how to attach the text files (should be pretty easy, go to Upload Attachment, Browse and find the txt files just where you opened them), you can also copy-paste the contents into pastebin.com and give me the links.


Ok here is the crash report: http://pastebin.com/X5XP0Zpm#
VideoSettings: http://pastebin.com/98NFzSKu
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Re: Crash Reports & Game Freezes

Postby theonlyother on Thu Nov 06, 2014 8:53 am

Any word on Patch #3 Leftos ? :?
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Re: Crash Reports & Game Freezes

Postby Leftos on Thu Nov 06, 2014 9:19 am

TwinkyNugget wrote:
Leftos wrote:
TwinkyNugget wrote:Hi Leftos,
I have never been able to launch this game. I try to launch the game from my steam library, and it gives me the small steam window saying, "Preparing to launch NBA 2K15", and it does not nothing at all. It will say I'm playing NBA 2K15 for two seconds and then nothing happens. I also checked in my Windows Task Manager, and the NBA2K15.exe pops up only for one second, then disappears.

My spec are:
OS:Windows 7 Home Premium(64bit)
CPU: Intel (R) Core(TM) i7-2600 CPU @ 3.40GHz
GPU: GeForce GTX 760
Memory: 12.00 GB RAM

I've added both VideoSettings(left) and CrashReport(right) as an image.(sorry if it isn't filed as an attachment, I just don't know how to do it).

Thank you.

If you can't figure out how to attach the text files (should be pretty easy, go to Upload Attachment, Browse and find the txt files just where you opened them), you can also copy-paste the contents into pastebin.com and give me the links.


Ok here is the crash report: http://pastebin.com/X5XP0Zpm#
VideoSettings: http://pastebin.com/98NFzSKu

Have you tried doing a reinstallation, or at least using Steam's Verify Game Content?
Eleftherios "Leftos" Aslanoglou
NBA 2K AI Software Engineer
Visual Concepts Entertainment / 2K Sports

Used to be "That Tools Guy" around here during the good ol' days. Although you probably remember me as your favorite Podcast host.
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Re: Crash Reports & Game Freezes

Postby TwinkyNugget on Thu Nov 06, 2014 10:18 am

Leftos wrote:
TwinkyNugget wrote:
Leftos wrote:
TwinkyNugget wrote:Hi Leftos,
I have never been able to launch this game. I try to launch the game from my steam library, and it gives me the small steam window saying, "Preparing to launch NBA 2K15", and it does not nothing at all. It will say I'm playing NBA 2K15 for two seconds and then nothing happens. I also checked in my Windows Task Manager, and the NBA2K15.exe pops up only for one second, then disappears.

My spec are:
OS:Windows 7 Home Premium(64bit)
CPU: Intel (R) Core(TM) i7-2600 CPU @ 3.40GHz
GPU: GeForce GTX 760
Memory: 12.00 GB RAM

I've added both VideoSettings(left) and CrashReport(right) as an image.(sorry if it isn't filed as an attachment, I just don't know how to do it).

Thank you.

If you can't figure out how to attach the text files (should be pretty easy, go to Upload Attachment, Browse and find the txt files just where you opened them), you can also copy-paste the contents into pastebin.com and give me the links.


Ok here is the crash report: http://pastebin.com/X5XP0Zpm#
VideoSettings: http://pastebin.com/98NFzSKu

Have you tried doing a reinstallation, or at least using Steam's Verify Game Content?


Yes I have reinstalled the game twice and verified the game.
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