I cant sign into nba 2k13

[miamiheat2010]

When i got nba 2k13 i was able to sign in with my online account, ever since i restored my pc i cant sign into the account its says this myplayer doesn't exist. When i got to nba2k.com im able to sign in the account perfectly, ive tried to make a new account but my cd key is used on the other account, i request to delete my account its been 4 days and the account is still there guys i need help.

[JaoSming]

support.2k.com

[ronfortes]

When i got nba 2k13 i was able to sign in with my online account, ever since i restored my pc i cant sign into the account its says this myplayer doesn't exist. When i got to nba2k.com im able to sign in the account perfectly, ive tried to make a new account but my cd key is used on the other account, i request to delete my account its been 4 days and the account is still there guys i need help.

Hi, I am also having the same issue now, just want to ask if you were able to resolve your sign in issue?

[imaiden]

Been having the same problem over a month or so... 2k support is slow as shit and it takes them like a week to answer your email. BTW, did you two also buy just the key or do you have a problem with the retail game?

[ronfortes]

Been having the same problem over a month or so... 2k support is slow as shit and it takes them like a week to answer your email. BTW, did you two also buy just the key or do you have a problem with the retail game?

I purchase the game itself. I was able to create my own my player account but when I upgraded my windows that is when my issue started. Were you able to resolve your issue?

[imaiden]

No, I'm still writing emails to 2k support. For me, it stopped working after the second reboot of my computer. Really weird. Now they want me, to send them:
1. Photo/scan of the receipt for the game
2. Photo of the physical disc/box accompanied by your email address written on a piece of paper in the photo
3. Photo/scan of the CD Key/Receipt with the code clearly displayed
4. The activation serial key typed into the text body of the request
5. The platform for this game: PC

WTF?

[ramuajith]

@imaiden They need them for verification, they will provide a new CD-Key after they see the proof. I gave them all of the photos and got a new Cd Key. They also told me not to uninstall the game or reformat the computer until they have a permanent fix for this.

[xerion]

Guys I have the same problem. Bought just a key. Is it worth contacting them?

[Andrew]

Yes, they're really the only people that can help you with that issue, seeing as how it's their game and their servers.

[imaiden]

@imaiden They need them for verification, they will provide a new CD-Key after they see the proof. I gave them all of the photos and got a new Cd Key. They also told me not to uninstall the game or reformat the computer until they have a permanent fix for this.

I understand that mate, but this is way too much. Also, I only bought the key so I am unable to give all this information.

[xerion]

I sent them CD-KEY and an order screenshot. Let's see if they reply..

[FierceWildCat]

i uninstalled it and re-installed again and it didn't work so i tried on contacting them and gave me a new CD Key