fjccommish wrote:I've called 8 different people so far, all have gone to voice mail. Hopefully everyone else is, as they say, "blowing up the phones" there at 2K Sports.
fjccommish wrote:One of the people I called at 2KSports called me back to give me a CD Key over the phone. He is in a different department, but said they wanted to make sure I was able to play. He said I was the first person they called, and they're working on getting other people a fix. He thanked me for buying the game.
So there are people at 2Ksports who go outside the box to help customers.
Like the Grinch's heart, my opinion of 2KSports just grew three notches today.
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Sorry I have been out of the office all day. I was made aware of the PC code issue this morning but had limited access to a computer. If you are having issues installing NBA 2K9 for the PC, please know that a solution will be forthcoming within the next 24 hours – likely much, much sooner – to alleviate any installation issues involving a Product Key. This solution will be downloaded automatically and seamlessly when you install your product.
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Yes it will be "streamlined". Full description on it's way. Less than 24 hours away and a solution will be in place.
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It's much easier to say something than to carry it out. I mean, how is it possible for 2ksports to contact everyone who purchased this game? Do they have a record for this? If so, how can they manage to contact this number of people within a week?
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We don't have to do that. There is another solution.
If you are having issues installing NBA 2K9 for the PC, please know that a solution is forthcoming within the next 24 hours – likely much sooner – to alleviate any installation issues involving a Product Key. This solution will be downloaded automatically and seamlessly when you install your product.
If your matter is urgent or unrelated to the game installation process, please contact 2K Sports Customer Service at 415-507-7750 or customerservice@2ksports.com. Thank you for your patience, and 2K Sports apologizes for any inconvenience.
JaoSming wrote:same link, new updateIf you are having issues installing NBA 2K9 for the PC, please know that a solution is forthcoming within the next 24 hours – likely much sooner – to alleviate any installation issues involving a Product Key. This solution will be downloaded automatically and seamlessly when you install your product.
If your matter is urgent or unrelated to the game installation process, please contact 2K Sports Customer Service at 415-507-7750 or customerservice@2ksports.com. Thank you for your patience, and 2K Sports apologizes for any inconvenience.
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