by Andrew on Sat Aug 25, 2018 10:08 pm
I mean, if you feel there are never any satisfactory improvements and the issues you care about aren't being resolved and are unlikely to be, then that absolutely is the wisest course of action. Don't give them your money, don't support the product, don't waste any time discussing the situation or compiling feedback you feel will fall on deaf ears. That's understandable.
Off the top of my head, it's hard to make a definitive list of issues and situations where user feedback has made a difference, because a) there have been a lot of games over the course of many years and it's hard to recall certain situations exactly when it's been a while, and b) it's impossible to say what prompted all of the changes; user feedback, internal testing, long-time plans finally coming to fruition after setbacks, a combination of those things, and so on. With that being said, there are some examples of user feedback making a difference.
This year, it seems they've listened to the feedback in terms of the ability to skip cutscenes in MyCAREER (and the entire Prelude with any subsequent players you create), a choice to not play through a story in MyGM but instead have a more traditional experience with it (as in NBA 2K17 and earlier), the option of the NBA 2K17 style of shot meter, changes to the way Domination works in MyTEAM, and some of the other features discussed in the previews so far. Beluba has obviously been soliciting feedback on the minutia of gameplay mechanics as well.
Many general tweaks and improvements to Live and 2K over the years can probably be attributed at least in part to gamers saying they don't like something, or would prefer something to be a certain way, and when there's been a consensus and it's feasible, there have been positive changes and fixes. Not every year and not in every way that absolutely everyone wants to see, but the standout titles I believe have benefited from feedback that was presented in a way where it was coherent, to the point, and didn't require wading through the muck of 90% of it being profane insults. The bottom line is if you do want to give feedback and you are holding out hope that the games can get better, then being constructive in your feedback is the best approach.
Drawing comparisons with our own modding community, no one likes to have their work bashed, and if you are going to receive negative feedback, you'd prefer it to at least tell you what the complaint is rather than being a generic insult. For example, I once went back and forth with someone who told me my roster update for NBA Live (I forget which one now) was terrible and "full of mistakes". Despite the tone, I kept trying to find out what the problem was, and - after much prodding - they finally told me that a couple of players on the Lakers' bench weren't in the right order in the rotation. Putting aside the hyperbolic dismissal of the whole project as awful and full of mistakes because of one small error (that they could easily fix themselves), if they'd just come out and said "Hey I noticed this mistake on the Lakers' roster, just wanted to give you a heads up so you can fix it", it would've immediately gotten to the point and been far more useful feedback than the snark they initially threw at me. I really had to press them to get to the root of their complaint and find out what was wrong, because they couldn't be bothered doing anything but be insulting.
We do see a lot of that when it comes to video games and their development. There is frustration where it feels like good feedback is being ignored, and that's what sours a lot of people on bothering to give feedback. That's a problem. However, there's also a lot of snark, use of meaningless buzzwords like "trash" and "cartoonish" to rip into a game without really making a detailed criticism that explains what the problem is and why they don't like something, and long-winded rants (often sprinkling in Internet shorthand like SMH, LOL, and so on) that drown out any valid points and make the person look childish. So that's why I advocate being constructive if you're going to give feedback and want it to have any chance of making a difference. I think collectively, basketball gamers have been able to effect certain changes for the better, though not in every instance (either because it's been ignored/is unfeasible, or the loudest voices have demanded something that a lot of other people don't want; it happens, unfortunately).
Microtransactions are a tough situation, because it's a directive that's coming from above. The best we can do is point out when they're adversely affecting the experience and try suggesting ways they can be implemented without causing as much damage, since they're obviously not going anywhere. That stuff is an uphill battle because the suits see the games one way while the people in the trenches - the developers themselves - are trying to do the best they can, and have demonstrated a willingness to listen to feedback about stuff they can change. Again, we have to speak with our wallets on that front as much as anything else. It's a real problem with video games these days, and it remains to be seen whether the bubble will burst on the concept.
Anyway, what it comes down to is if you're done giving feedback and have given up on the possibility of the games improving to your satisfaction, not bothering and boycotting the games is probably for the best. It's a completely understandable position, too. On the other hand, if you do want to give feedback in the hopes it'll make a difference based on previous examples, it should be to the point, coherent, legible, constructive, and civil. If you want something read, make it palatable to read. If something is 90% insults and snark, one big run-on sentence with Internet slang and capitalisation of every word, or otherwise a mess that buries any valid point under piles of rudeness, incoherence, or both, you can't fault someone for not taking the time to wade through it. If you're going to give feedback, do it right. If you're not going to give feedback because you don't think it'll make a difference, that's a valid choice and up to you.