Issue from multiple devices

[sticky-fingers]

Andrew,

I'm connected on NSLC from work, mobile and home. And my session is often disconnected from my differents devices and browsers (chrome, brave).
Perhaps an issue with cookies ? Are you aware from this kind of problem ?

Thanks in advance for your help

[Andrew]

Nothing's changed this end recently and I'm not experiencing anything like that myself. Are you having to log in every single visit, or is more multiple times per week/month?

[sticky-fingers]

Not every time but at least one time on each device per week.

[Andrew]

Are you accessing through forums.nba-live.com, or nba-live.com/forums?

[sticky-fingers]

from forums.nba-live.com, i usually use this link search.php?search_id=newposts

[Andrew]

I'll look into it.

[sticky-fingers]

thanks Andrew.

[[Q]]

from forums.nba-live.com, i usually use this link search.php?search_id=newposts

I always use the new posts link and I have to sign in again on my mobile phone occasionally. there were times when it got pretty bad though and I had to do it quite often.

[Andrew]

Does it only happen with regularity when signing in through that link? I'm still trying to pinpoint the possible cause.

[sticky-fingers]

Disconnected from my mobile today.
Home computer still OK.

[sticky-fingers]

Reconnected on my mobile, still OK at home and at work

[sticky-fingers]

Disconnected at home.
Work and mobile still OK.

[Andrew]

Which extensions/plugins do you have installed? Still can't find anything. How long has it been going on? As I said, nothing's changed recently, or indeed, basically since we moved to a new host in 2016.

[sticky-fingers]

On mobile, just Brave, no plugin.
On home and work computer (still loggued on this one), Chrome + adblock+

[Andrew]

Definitely shouldn't have any interference from that. Anything else that comes to mind let me know, and I'll keep looking from my end as well.

[sticky-fingers]

Thanx for your checks.
Disconnected this morning on work computer

[[Q]]

Yeah I had to re login on my phone today as well

[sticky-fingers]

So im not alone.
Logoff on mobile today

[sticky-fingers]

and now on my home computer

[Andrew]

OK, I get that it's happening, and to at least two people.

Unfortunately, it's not really pointing me in the right direction, and I can't reproduce the error myself. As I said, nothing has changed recently from our end. I can't see anything that I can fix.

[sticky-fingers]

Okay again on mobile.
I just post for recording the dates.

It seems to happens when nlsc is slow or unreachable.

[Andrew]

Noting the dates doesn't really help unfortunately. As I said, I haven't been able to reproduce the error or see what could be causing it. Server isn't reporting any downtime, either.

[sticky-fingers]

Well, I have to logon two times this week-end.
Each time, it took a very long time to access NSLC, it seems that crashes the cookie or something like that.

[Andrew]

Still can't replicate the problem myself, and not seeing any issues from this end.

[sticky-fingers]

Timeouts happen quite often, from differents devices and differents ISP.