Help please! No audio!

[BasketballSM]

Hi guys!
Ive recently changed laptop and installed nba 2k12 on it. Suprisingly when I play it there is absolutely no sound/audio, nothing can be heard whereas I have some other games having their audio work just fine... I've checked my Direct X version and it's Directx 11 so nothing wrong....I uninstalled nba 2k12 and reinstalled it still same problem. I updated my sound drivers still same.... On my old Laptop everything was working perfectly and sound was on
Please help I would be grateful! Thanks guys!

[BasketballSM]

please anyone???

[JaoSming]

support.2k.com?

[Patr1ck]

Windows 7 and Vista

First of all, update your sound card drivers. If doing that doesn’t clear up the problem, make sure you have volume set to max for NBA 2K12 in the volume mixer (click on the little speaker icon in the bottom-right of your screen in the system tray). If you’re in-game, just alt+tab out of the game and check if NBA2K12 is set to max in the volume mixer.
Another tip you could try is to go to Control Panel > Hardware and Sound > Sound > Communications Tab then select the ‘Do Nothing’ radio button to permanently fix this issue.

Windows XP

Reduce audio hardware acceleration. Also try setting your speakers to stereo.

[JaoSming]

damn you and your readmes

[BasketballSM]

Thanks for the replies guys:

JaoSming,
Thanks for the link I posted the problem their I'll wait and see what 2K has to say.

Pdub,
Thanks man however I already googled and found what you just posted but I noticed today that NBA 2K12 is not even showing up in the Volume Mixer. (I tested and noticed that it did show up on my old laptop where it was working)

I have been searching for solutions for hours, uninstalling drivers, installing again, did many researches on google, but nothing... Please help guys

[Patr1ck]

Try this.
http://answers.microsoft.com/en-us/wind ... 7a59cdc6f8

[BasketballSM]

Was already checked... I unchecked and rechecked, still problem persists

[Patr1ck]

What happens to me sometimes while browsing youtube videos, is the video will just decide to output through my tv. The only way to fix it for me is to change the default sound device, and then change it back to speakers. Try starting 2K12, changing the default audio device, then change it back to speakers.

Also, Make sure stereo mixing is enabled on the recording tab of your sound panel. If it isn't, right click inside the window and check "show disabled devices", then enable stereo mixing.

This one shouldn't do anything, but you can change the default format of your speakers under the advanced menu. Try CD or DVD quality. It shouldn't make a difference. You can also try to uncheck "allow applications to control this device" and see if that does anything.

I'm out of ideas. If nothing here works and you have updated your drivers, just make the sound effects, hum some music, and do the play by play yourself.

[BasketballSM]

2K sent me a list of stuff to do, and it fixed it!!!!!!! haha for the first time I am hearing the sound on this laptop it's amazing! Thanks Pdub for your help I really appreciate man, your last sentence also gave me a good laugh

[JaoSming]

care to share what they suggested?

[BasketballSM]

Yeah no problem was thinking about doing it so:

Code: Select all

Thank you for contacting 2k technical support.

We would like to have you try the following troubleshooting steps to help resolve the issues you are experiencing.

- Ensure that you have Administrator privileges on the computer you are trying to run the game on.

- Update your video and sound drivers (refer to manufacturer’s website)

- Disable Background Applications
It is strongly recommended to turn off all background applications when running graphically intensive programs. Many applications can cause errors such as GPFs, color scrambling, loss of sound effects or music, etc. Taking a minute to turn off these applications can save you the trouble of rebooting later. Background applications include such things as System Agent, Norton Utilities, Internet chat utilities, virus checkers and screen savers. Crash guard programs such as First Aid for Windows can also cause problems.

Windows XP
1. Click Start, then Run
2. In the Open: box, type msconfig. Click OK
3. On the General Tab, click the Selective Startup option.
4. Uncheck the option to Load Startup Items.
5. Click Apply and Close.
6. Answer Yes to Restart Windows.

Windows Vista / Windows 7
1. Click on the Windows icon in the lower left corner of the screen.
2. Click on Start Search
3. Type in msconfig and press the Enter key on your keyboard.
4. Click the Continue button if the message "Windows needs your permission to continue"
appears. If this message does not appear, please continue to step 5.
5. On the General Tab, choose Selective Startup.
6. Uncheck the option to Load startup items.
7. Click Apply, then Ok, and restart the system when prompted.

- Uninstall and Reinstall Direct X
It is possible that the version of Direct X running on your computer is encountering errors with the game you are trying to play. If this is the case, we advise uninstalling and reinstalling Direct X. The latest version of Direct X can be found herehttp://www.microsoft.com/download/en/details.aspx?id=35

- Disable SLI/CrossFireX
Many games do not support either the SLI or CrossFireX features of Nvidia or ATI video cards. It is advised to disable SLI/CrossFireX if you are running two or more video cards in the same computer when encountering issues. Please refer to manufacturer’s website for more details on how to enable/disable this feature.

- Lower Sound Acceleration

Windows XP
1. Login to the machine as the Administrator user.
2. Go to Start, then Control Panel.
3. Double-click the Sound and Audio Devices icon.
4. Click the Audio tab.
5. In the Sound Playback section, click the Advanced button.
6. Click the Performance tab.
7. Move the slider for Hardware Acceleration back 2 notches to the left to the Basic setting.

Windows Vista/7
1. Choose Start > Control Panel.
2. Double click Personalization and select Display Settings.
3. Click Advanced Settings.
4. Click Change Settings on the Troubleshooting tab.
5. Move the Hardware Acceleration slider to None.
6. Click Apply and then click OK to accept the new setting and close the dialog box.
7. Click OK to close the Display Properties dialog box.
8. Restart Windows.

- Verifying the integrity of the game cache (only applicable if you have the Steam version of the game)
1. Right click on the game in the Steam library and select Properties
2. Navigate to the "Local Files" tab
3. Click "Verify integrity of game cache"

- Uninstall and Reinstall the game completely.
There is a possibility that some of the files which are installed during the setup process are incomplete or corrupted. Try uninstalling the game completely and reinstalling it under its default or express settings.

If none of the above troubleshooting resolves the issue,

Before we can continue the troubleshooting process we will need some more information about your computer.

For this information we will need to see your DXDiag and MSinfo files.

To get these files:

1) Press the Windows key +'R' on your keyboard > Type dxdiag > Click OK > Click Save all information

2) Press the Windows key +'R' on your keyboard > Type msinfo32 > Click OK > Select File and then EXPORT and save the file as a text file(*.txt)

Log in to your support ticket and then select the "attach file" option under the comments box to attach the files to your case. Alternatively respond to this email with the files attached.

Once we receive this information we will research your issue and respond back.

Best Regards,

Adam D.