Poor Customer Support - EA Project Manager

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Poor Customer Support - EA Project Manager

Postby conlintolv04 on Sat Sep 30, 2006 1:12 am

I am an Applications Development Project Manager myself. And, I must say, this is a poor demonstration of showing a lack of concern for your product, customers, and a direct reflection on simply poor management, period.

Why can't you at least respond to customer concerns on this forum?

My team builds web/SQL/. Net applications and I know for a fact you can fix the substitution problem in the PC Live version in just a few days. Why are you not giving us the darn patch?

I blame the entire NBA Live team for being lazy and inconsiderate, but the problem mostly lies with management.
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Postby Crystallas on Sat Sep 30, 2006 1:35 am

Im in the same boat mate. I know for a fact that the developers can make a patch that addresses most of these bugs overnight.
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Postby Matt on Sat Sep 30, 2006 2:38 am

the problem mostly lies with management


the problem lies totally with management. Employees can't do something the managers dont approve.
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Re: Poor Customer Support - EA Project Manager

Postby kenshin_himura on Sat Sep 30, 2006 2:47 am

conlintolv04 wrote:Why can't you at least respond to customer concerns on this forum?

My team builds web/SQL/. Net applications and I know for a fact you can fix the substitution problem in the PC Live version in just a few days. Why are you not giving us the darn patch?


Ummmm....because they are busy counting their money?
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Postby Fenix on Sat Sep 30, 2006 2:55 am

Matt wrote:
the problem mostly lies with management


the problem lies totally with management. Employees can't do something the managers dont approve.

You're sooooo right! I bet management totally wants a game full of bugs :crazy:. I blame everyone.
"Sometimes a player's greatest challenge is coming to grips with his role on the team." (Scottie Pippen, #33)
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Postby kenshin_himura on Sat Sep 30, 2006 2:58 am

Fenix wrote:
Matt wrote:
the problem mostly lies with management


the problem lies totally with management. Employees can't do something the managers dont approve.

You're sooooo right! I bet management totally wants a game full of bugs :crazy:. I blame everyone.


Don't blame us! :lol:
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Postby Fenix on Sat Sep 30, 2006 3:01 am

I will, if you don't sign the petition for a patch.
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Postby kenshin_himura on Sat Sep 30, 2006 3:04 am

Fenix wrote:I will, if you don't sign the petition for a patch.


I will!!! Hundred times if you want :lol:

Nway, I'll stick with '06. I'll just get a roster updated here. :D

I'll buy GTA VCS for PSP instead.
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