PC Crash Reports

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Re: PC Crash Reports

Postby joosegoose on Thu Oct 15, 2015 9:15 am

xerion wrote:Thanks Leftos. I indeed have seen the videoconfig help file. The thing is, I get no FPS boost when I choose medium setting for textures. I knew this comment would come from you or your colleagues. I was able to run 2K15 even on higher quality settings and had smooth experience. Yes I know it's evolving, but I believe something is just wrong with the engine. My only problem now is not stable 60 FPS as it goes as low as 45 during gameplay, no matter the textures setting.


I don't have much to add to this, other than it mirrors my experiences with both 2k15 and 2k16 (and their textures) almost exactly. Never experienced a crash with either.
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Re: PC Crash Reports

Postby MilanSt on Thu Oct 15, 2015 9:36 am

latest crash in RTTP, with the latest beta driver you recommended though... Maybe it can be of some use.
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Re: PC Crash Reports

Postby Leftos on Thu Oct 15, 2015 12:19 pm

UniversalNoob wrote:I have another one, hope this is the right thread for it, because it's not a crash to desktop.

Whenever me or my opponents changes their defensive settings or coach settings the game will show an error message soon after leaving the pause menu back into the gameplay. It says "a problem has been encountered that prevents gameplay from continuing. This game will not be counted."

I talked to some fellow engineers and we believe this should be fixed for the upcoming PC patch. Let me know if you're still encountering this after it's released.
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Re: PC Crash Reports

Postby Apox on Thu Oct 15, 2015 9:21 pm

Ok I bought NBA2k15 ...game ran like a charm, for the whole first season.. after a few ( I assume) steam updates all of a sudden it crashed like crazy...I even went in and out of games during halftime to save the game just to preserve my performances as it was only doing this in the 4th quarter initially..but after a while it started to do so in Q1 as well..after going on like this for 2 months I thought the hell with it...NBA2k16 came out.. I was really hesitant about buying it..my wife and kids gave this to me as a SURPRISE..I thought let's hope the crashes were 2k15 related..downloaded the game and started playing..high school game 1 and 2 ran like a charm all of the sudden same ish as 2k15.

* First it crashed to my desktop which I didn't find that annoying, quick control tab and dunk on LJ
* Now it crashes and I get an "out of signal" sign and need to do a hard close shut down on my desktop as even a reset is a nono

This happens in-game on my career as that is the only mode I enjoy

it seems like when it's crashing somehow the videocard can't be activated. If I press reset on my pc, I can hear my pc re-boot but I can't see it on my screen. I really need to turn it off and than on again for me to see the re-boot on my monitor.

I run on:

Nvidia GeForce GTX 750 Ti
Intel® Core i7-4790, 3,6 GHz
C drive 978 GB free space
Memory 16GB Ram screen 4GB
Directx: version 11

I run on the latest nvidia driver update 358

So I am well within the system requirements....

Methods tried so far:

delete the videosetting.cfg file

I'm not at home so i can't post my videosetting file and I really didn't know it got a crash report.

I hope you can help me out leftos
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Re: PC Crash Reports

Postby UniversalNoob on Fri Oct 16, 2015 12:07 am

Leftos wrote:
UniversalNoob wrote:I have another one, hope this is the right thread for it, because it's not a crash to desktop.

Whenever me or my opponents changes their defensive settings or coach settings the game will show an error message soon after leaving the pause menu back into the gameplay. It says "a problem has been encountered that prevents gameplay from continuing. This game will not be counted."

I talked to some fellow engineers and we believe this should be fixed for the upcoming PC patch. Let me know if you're still encountering this after it's released.



You're the best! Been having this problem since NBA 2k15. Really looking forward to it finally getting fixed!
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Re: PC Crash Reports

Postby enzoli on Fri Oct 16, 2015 12:21 am

So glad to see I'm not the only one who suffer crashes.
Bought the game September 25th, played 2 awesome weeks without any problem apart lagging. I saw on the internet that turning off v-sync and setting full-screen windowed helped and it did.
Until the update came out and now my game crashes systematically at the beginning. Sometimes, I get to play till 3rd quarter. I'm stuck at the same MyCareer match for days now without being able to play through it.
When crashes occur, games shut down and comes back to desktop without any message.

I spent hours on the internet looking for solutions.
I already tried many combinations for graphics settings.
My drivers are up to date
My specs are good enough to play the game
I checked that my hardware wasn't faulty
I'm out of ideas and it drives me crazy because the game was playing fine since that "patch" which was supposed to "improve" performances.
Now I'm only looking to go back to what I had... :(

If you can look at my files I'd be grateful.

Edit: my steam name is olivierste
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Re: PC Crash Reports

Postby Leftos on Fri Oct 16, 2015 4:58 am

Apox wrote:Ok I bought NBA2k15 ...game ran like a charm, for the whole first season.. after a few ( I assume) steam updates all of a sudden it crashed like crazy...I even went in and out of games during halftime to save the game just to preserve my performances as it was only doing this in the 4th quarter initially..but after a while it started to do so in Q1 as well..after going on like this for 2 months I thought the hell with it...NBA2k16 came out.. I was really hesitant about buying it..my wife and kids gave this to me as a SURPRISE..I thought let's hope the crashes were 2k15 related..downloaded the game and started playing..high school game 1 and 2 ran like a charm all of the sudden same ish as 2k15.

* First it crashed to my desktop which I didn't find that annoying, quick control tab and dunk on LJ
* Now it crashes and I get an "out of signal" sign and need to do a hard close shut down on my desktop as even a reset is a nono

This happens in-game on my career as that is the only mode I enjoy

it seems like when it's crashing somehow the videocard can't be activated. If I press reset on my pc, I can hear my pc re-boot but I can't see it on my screen. I really need to turn it off and than on again for me to see the re-boot on my monitor.

I run on:

Nvidia GeForce GTX 750 Ti
Intel® Core i7-4790, 3,6 GHz
C drive 978 GB free space
Memory 16GB Ram screen 4GB
Directx: version 11

I run on the latest nvidia driver update 358

So I am well within the system requirements....

Methods tried so far:

delete the videosetting.cfg file

I'm not at home so i can't post my videosetting file and I really didn't know it got a crash report.

I hope you can help me out leftos

This sounds like your hardware is being pushed way too hard and it's shutting down. Either your PSU doesn't have enough juice, or your GPU is climbing to very high temperatures. I would say turn V-Sync on if you haven't already, and make sure you don't overclock. Even after deleting your videosettings file, go into the video settings and try lowering some things. Try watching your GPU's temperature, see if it's climbing up way too high. I'll ask for more suggestions. If you have a crashreport you can give me, that might help too.
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Re: PC Crash Reports

Postby Leftos on Fri Oct 16, 2015 5:02 am

enzoli wrote:So glad to see I'm not the only one who suffer crashes.
Bought the game September 25th, played 2 awesome weeks without any problem apart lagging. I saw on the internet that turning off v-sync and setting full-screen windowed helped and it did.
Until the update came out and now my game crashes systematically at the beginning. Sometimes, I get to play till 3rd quarter. I'm stuck at the same MyCareer match for days now without being able to play through it.
When crashes occur, games shut down and comes back to desktop without any message.

I spent hours on the internet looking for solutions.
I already tried many combinations for graphics settings.
My drivers are up to date
My specs are good enough to play the game
I checked that my hardware wasn't faulty
I'm out of ideas and it drives me crazy because the game was playing fine since that "patch" which was supposed to "improve" performances.
Now I'm only looking to go back to what I had... :(

If you can look at my files I'd be grateful.

Edit: my steam name is olivierste

- Are you playing the game connected to the internet?
- Does the game look like it's connected to the servers?
- Can you tell me which teams were playing when you encountered this crash?
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Re: PC Crash Reports

Postby enzoli on Fri Oct 16, 2015 5:41 am

Hi Leftos,

Thank you for your answer. My PSU is 500w and my hardware should consume around 400w.
I don't overclock any part of my hardware.
I've checked my gpu temp every minute when I got the chance to go to 3rd quarter. It went to 68°C, which is good I guess.
I thought about RAM malfunction but I did a memtest86+ with everything fine.

If it would be hardware, wouldn't have it crashed earlier? I mean I played like a whole month of my first pro season in MyCareer with no problem and now it suddenly crashes.

I'm playing connected to the internet yes and I guess I'm connected to the servers since I can watch 2kTV last episode with Shaq and my VC earned with the NBA2K app are up to date.
My game crash when playing Miami with my player playing for the Knicks. Can't go further than this.

I'll try deleting the videosettings file then and trying to play with much lower settings to see. And also using V-Sync.

I'll get back to you. Thank you so much for your help.
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Re: PC Crash Reports

Postby enzoli on Fri Oct 16, 2015 5:52 am

Well it just crashed again. :cry:

I've uploaded my new videosettings and crash report.

Thanks for your help

Edit : Crazy, but I just tried to play a MyCareer game from another MyPlayer and it works fine.
So I guess my savegame is corrupted or something.
I tried a local file check with steam but it found no problem...
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Re: PC Crash Reports

Postby Leftos on Fri Oct 16, 2015 7:00 am

enzoli, you confused my first answer to Apox with my answer to you. I never claimed hardware was the issue with your setup. The fact that you can play in other saves with other teams is good. I'm pretty confident your save isn't corrupted, your crash looks to be specific to one of those two teams in the AI side, so I'm talking with the AI team to figure out how we can fix this. This might be potentially something we can fix OTA without the need for a new patch, but I haven't gotten confirmation yet.
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Re: PC Crash Reports

Postby enzoli on Fri Oct 16, 2015 7:32 am

Yes I realized that too late.

As you mentioned it could be linked to a particular AI opponent, I tried simulating till the end so that I could try the next opponent.
I thought for a moment that my problem was fixed because I could reach the half-time.
Then at the half time show (after the cut-scene where players enter the locker room in tracksuit) the cheerleaders had their head all scrambled with weird green colors and moving everywhere. Also had other graphic in the background all messed up.
This last few seconds until my screen went black and my computer froze. I had to reboot it manually... :(

Sounds like hardware issue but I'm running other games fine and as I told you before, I tried all kind of test to detect a hardware failure and I found nothing.

In case it could help, here is my crash report attached.
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Re: PC Crash Reports

Postby Apox on Fri Oct 16, 2015 8:17 am

This sounds like your hardware is being pushed way too hard and it's shutting down. Either your PSU doesn't have enough juice, or your GPU is climbing to very high temperatures. I would say turn V-Sync on if you haven't already, and make sure you don't overclock. Even after deleting your videosettings file, go into the video settings and try lowering some things. Try watching your GPU's temperature, see if it's climbing up way too high. I'll ask for more suggestions. If you have a crashreport you can give me, that might help too.


Leftos seems like your right about my issue. I've downloaded speedfan to check my comps temp and yes i'm overclocking hard when 2kis running. Check the images.
So what can I do to get this fixed. Buy a new fan or new PSU?

Also went into eventviewer for crashreport and got this:
- System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2015-10-13T21:28:51.000000000Z

EventRecordID 105362

Channel Application

Computer WIN81H64

Security


- EventData

GFExperience.exe
2.5.15.46
1284
01d105fcd433b43f
13
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\GFExperience.exe
60c023f6-71f1-11e5-8316-bcee7be24ab6


55006E006B006E006F0077006E0000000000


It also says in custom view that the source is Kernel-power / eventID:41/ Task category (63)
This is what the details says:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 3

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2015-10-15T19:44:22.829341200Z

EventRecordID 123625

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer WIN81H64

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 6
PowerButtonTimestamp 0
BootAppStatus 3221225684



Hope this is helpful
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Re: PC Crash Reports

Postby Leftos on Fri Oct 16, 2015 8:41 am

Apox, I can't really make a recommendation either way. Your GPU temperatures look fine, but if the System and Auxiliary readings are accurate, there's systems in your tower where the temperature reaches above 100oC, which is crazy dangerous. As far as I know, 90oC is the max recommended operating temperature to avoid damage, however your CPU and GPU seem a safe amount below that.

Nor can I really know that your PSU is failing, but it does sound like it from the symptoms as you describe them. If there's a computer hardware store you trust around town, you might want to ask for their recommendations. Don't get ripped off and don't buy anything you don't need. Some better tower and CPU ventilation can't hurt. If that doesn't help, it might be that a new PSU is required. If there's a store that could try either on your rig free of charge or for cheap and to find out exactly what you need to upgrade/replace, I'd go with them.

Again, it's not my place to tell you to buy specific hardware. I don't want to make a recommendation and have you spend your money only for your issues not to be resolved. So the only thing I can recommend is to find someone or a shop you trust, and have them try a few parts while running the game as a benchmark. If you give them the steps that make your system hardlock and shut down, they might be able to try them to figure out if they fixed the issue or not.
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Re: PC Crash Reports

Postby Apox on Fri Oct 16, 2015 10:27 am

Thanks leftos I will have it checked this weekend. I will try to clean it first as maybe because maybe dust is the culprit. I have my desktop below my desk instead of on top and it might be pick a lot more dus that way. I will keep you posted. I never checked these things but I believe now that I will make it my priority now
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Re: PC Crash Reports

Postby faizdtk on Fri Oct 16, 2015 9:18 pm

Apox wrote:
This sounds like your hardware is being pushed way too hard and it's shutting down. Either your PSU doesn't have enough juice, or your GPU is climbing to very high temperatures. I would say turn V-Sync on if you haven't already, and make sure you don't overclock. Even after deleting your videosettings file, go into the video settings and try lowering some things. Try watching your GPU's temperature, see if it's climbing up way too high. I'll ask for more suggestions. If you have a crashreport you can give me, that might help too.


Leftos seems like your right about my issue. I've downloaded speedfan to check my comps temp and yes i'm overclocking hard when 2kis running. Check the images.
So what can I do to get this fixed. Buy a new fan or new PSU?

Hope this is helpful

Do you stress test your pc using prime95 when overclocking?
Have you try using different software to check the temp? Try using hwinfo.
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Re: PC Crash Reports

Postby joosegoose on Sat Oct 17, 2015 8:55 am

First ever crash. I was designing away uniforms, and the game crashed when I tried switching to the home set.
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Re: PC Crash Reports

Postby Leftos on Sun Oct 18, 2015 3:55 am

enzoli, I was told that your first issue regarding crashing with those particular teams in your MyCAREER save might be fixed with this morning's off-the-air data update. Can you try again?
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Re: PC Crash Reports

Postby enzoli on Sun Oct 18, 2015 5:51 am

Hey Leftos,

I couldn't play against the same team that crashed earlier as I simulated that game to see if the next one worked (which didn't at the time: see my last post).
But what I can say is that I managed to finish my first career game since a week today! :D
I don't know what you guys changed but my problem seems gone for now (finger crossed). :bowdown:
On the next one and see if it last.

Thank you so much for your help. I might be able to play my favourite game again (Y)

EDIT : Thanks a lot Leftos. My game now works fine. I've been playing 4 games with no problem. (Y)
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Re: PC Crash Reports

Postby Mike63 on Sun Oct 18, 2015 10:16 pm

Hi there, my game started to crash after i watched the 4th episode of 2ktv,so every time i try to enter my career,freestyle or any gameplay it crashes on the loading screen.
My steam ID: Flash
I am in Bosnia and Herzegovina, time zone: (UTC+01:00) Sarajevo, Skopje, Warsaw, Zagreb
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Re: PC Crash Reports

Postby Apox on Mon Oct 19, 2015 8:43 pm

Hey guys it's working for me now, One of my fans was covered in a think layer of dust therefor preventing the system to cool down. When I cleaned it it worked fine. Although leftos that doesn't mean my system is as it should be because from starting up my PC I get a high system reading so something most definitely is not right. I need to have it checked, because I don't know what is causing it.

I used speedfan and hwinfo like faizdtk recommended and both give me the same readings. With the stress test I need to find out how it worked but If I read it correct I think when my GPU and CPU are around 90-ish than it's shut down. If you have a more noobfriendly program please recommend it to me.

I would suggest for all that have these crashes to check the overheating first to rule that out.
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Re: PC Crash Reports

Postby faizdtk on Mon Oct 19, 2015 11:31 pm

Apox wrote:Hey guys it's working for me now, One of my fans was covered in a think layer of dust therefor preventing the system to cool down. When I cleaned it it worked fine. Although leftos that doesn't mean my system is as it should be because from starting up my PC I get a high system reading so something most definitely is not right. I need to have it checked, because I don't know what is causing it.

I used speedfan and hwinfo like faizdtk recommended and both give me the same readings. With the stress test I need to find out how it worked but If I read it correct I think when my GPU and CPU are around 90-ish than it's shut down. If you have a more noobfriendly program please recommend it to me.

I would suggest for all that have these crashes to check the overheating first to rule that out.

Do you oc your cpu or gpu?
For gpu, stress test it with unigine heaven or valley. Make sure its stay below max temp(I think 95 celcius is the max).
Prime95 is for cpu. I don't have knowledge on how to oc intel because I use AMD cpu.

From your sppedfan screenshot, I think your gpu temp is good.
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Re: PC Crash Reports

Postby TBM on Thu Oct 22, 2015 4:46 am

I think 2KTV is still causing crashes.
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Re: PC Crash Reports

Postby MaxMBox on Thu Oct 22, 2015 6:48 pm

It definitely causing crashes. For me it crashes 3-4 out of 5 times when I try to watch it. And if not then I can't watch it because of constantly "Loading" screens. I can watch FullHD 1080p movies on-line but can't smoothly watch 2KTV in low quality that is really weird. As for now I saw only a half of 1st episode and 1/3 of 2nd.
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Re: PC Crash Reports

Postby Leftos on Fri Oct 23, 2015 3:52 am

MaxMBox, TBM, crash reports from %appdata%\NBA 2K16 would be really helpful.
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Re: PC Crash Reports

Postby TBM on Fri Oct 23, 2015 5:55 am

This happened to me when going from the main menu into the options. It has also happened to be when going into other things, like MyLeague. Sometimes it happens, other times it doesn't.
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Re: PC Crash Reports

Postby MaxMBox on Fri Oct 23, 2015 2:28 pm

yep, I'll send it when I get home...

UPD:
This time it crashes when I tried to open Upgrades menu in MC. I don't sure it's because of 2KTV 'cuz I didn't open it.

UPD2:
NBA 2K16 v.2.zip - the game crashes when I opened 2KTV and closed it

UPD3:
NBA 2K16 v.3.zip - Today it's not my day :( The game crashes when I just try to open MC
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Re: PC Crash Reports

Postby Will36 on Sun Oct 25, 2015 9:30 pm

Leftos wrote:For those of you with laptops and VideoSettings.cfg files that mention the integrated Intel graphics at the bottom rather than your AMD graphics card, there has been a beta driver update by AMD 2 days ago (15.10):

http://support.amd.com/en-us/kb-article ... -beta.aspx

There's a fix that might potentially resolve your issues.


I downloaded this driver but it didn't work to resolve my prior issues. My VideoSettings.cfg still has intel graphics instead of AMD at the bottom and the crashes are still happening.
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Re: PC Crash Reports

Postby st0jke on Wed Nov 04, 2015 5:11 am

My team, RTTP, tried workaround, checked all files on steam. Haven't been able to finish one game after last patch.
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Re: PC Crash Reports

Postby st0jke on Wed Nov 04, 2015 11:59 am

Come on man before the patch i could at least play mycareer without crash, haven't had a single one since the release, now i am crashing there as well?! What is going on?
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Re: PC Crash Reports

Postby eggie25 on Thu Nov 05, 2015 6:49 am

Game was working before the patch and even after. Now it keeps crashing at the title screen. Steam user name EggieJ25. Been happening since around 1pm Eastern time.
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Re: PC Crash Reports

Postby InFaMouS ny on Thu Nov 05, 2015 7:18 am

game crashes at the title screen for me too.
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Re: PC Crash Reports

Postby TBM on Thu Nov 05, 2015 7:46 am

If you guys modded the game prior to the patch, that's what's causing this most likely. Verify your game cache.
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Re: PC Crash Reports

Postby Leftos on Thu Nov 05, 2015 8:14 am

If you're crashing on the title screen after having booted the game between approximately 8AM and 10.30AM PST, you'll want to delete your SYNC.BIN file:

1. Go to your Steam directory (usually C:/Program Files (x86)/Steam)
2. Go to the userdata folder.
3. Go into the folder in there. It looks like a string of numbers, but it should be the only folder in there.
4. Go into the 370240 folder. These number strings tie to different games. 370240 is NBA 2K16. Don't go into any other folder.
5. Go into the "local" folder.
6. Delete SYNC.BIN.
7. Go into Steam, boot up 2K16, allow the game a few minutes to update, and it's good to go. If you get a “Please wait, retrieving data from 2K Sports Server” prompt, do NOT cancel it. Let it finish downloading the latest data.
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Re: PC Crash Reports

Postby InFaMouS ny on Thu Nov 05, 2015 8:35 am

edit: nevermind, im good now.
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Re: PC Crash Reports

Postby Leftos on Thu Nov 05, 2015 8:53 am

InFaMouS ny wrote:deleted the sync.bin and now i lost my saves.

Your saves should still be there. You can check the remote folder (next to the local folder where SYNC.BIN was located) and they'll still be there. You need to wait for the game to download the data updates again, and then you'll be able to access of your saves. If you're getting no description available, you should still be able to go into them once the data update has downloaded and their descriptions will be updated.

It is very important you wait for the data update to complete. I don't know exactly how many megabytes it is, but once it finishes downloading your saves should be accessible again.
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Re: PC Crash Reports

Postby st0jke on Thu Nov 05, 2015 9:20 am

Leftos, are u guys able to figure out what is causing my crash?
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Re: PC Crash Reports

Postby Leftos on Thu Nov 05, 2015 10:49 am

st0jke, I believe there's a fix in the pipeline. Not sure what the ETA is on it.
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Re: PC Crash Reports

Postby st0jke on Thu Nov 05, 2015 11:02 am

Leftos wrote:st0jke, I believe there's a fix in the pipeline. Not sure what the ETA is on it.

Glad to hear that, can u think off any possible workaround before u guys come out with the patch? Or just tell me if it's GPU related.
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Re: PC Crash Reports

Postby Leftos on Thu Nov 05, 2015 11:12 am

st0jke, no, it's audio related. If I figure out any workaround I'll let you know. In the meantime, you might want to try the standard stuff, such as updating to the latest drivers for your audio chipset, and so on.
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Re: PC Crash Reports

Postby Ballyoop on Fri Nov 06, 2015 2:37 am

Lost my saves, after following your instructions Leftos.... :(
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is this it, that's what it's all about, manny?
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Re: PC Crash Reports

Postby st0jke on Sat Nov 07, 2015 3:18 am

Hey Leftos, sorry for being impatient, any news on that sound fix? Really stupid situation that i can't play myteam mode :(
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Re: PC Crash Reports

Postby Call_M3_Mr-T on Sat Nov 07, 2015 5:28 am

After the latest patch my game closes almost immediately after opening. It gets to the screen with Steph Curry's picture and just closes without any warning or messages.
Username: Call_Me_Mr-T
Time :This happens every time no matter what time it is
TimeZone: CST UTC-6
Files: https://mega.nz/#F!olJn2AIA
*edit*
Ok I should have read more before posting. I deleted my sync.bin file and the game now works. It's annoying to even have to do this at all with unmodified files but whatever.
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Re: PC Crash Reports

Postby Leftos on Tue Nov 10, 2015 1:26 pm

Ballyoop, did you read my reply to infamous?

Your saves should still be there. You can check the remote folder (next to the local folder where SYNC.BIN was located) and they'll still be there. You need to wait for the game to download the data updates again, and then you'll be able to access of your saves. If you're getting no description available, you should still be able to go into them once the data update has downloaded and their descriptions will be updated.

It is very important you wait for the data update to complete. I don't know exactly how many megabytes it is, but once it finishes downloading your saves should be accessible again.


Which saves do you believe you've lost, and how did you determine that?
Eleftherios "Leftos" Aslanoglou
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Visual Concepts Entertainment / 2K Sports

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Re: PC Crash Reports

Postby Call_M3_Mr-T on Wed Nov 11, 2015 11:49 am

Hey Leftos, how come there is no indication of when the game is downloading updates? I ask because I have had to delete my sync.bin multiple times and I'm always annoyed when I'm waiting for it to finish redownloading because I have no idea how far it has to go..
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Re: PC Crash Reports

Postby Wolves86 on Wed Nov 11, 2015 10:20 pm

Hi Leftos. My Game crashed always in MyLeague, when i play the match, sometimes i 2nd quarter, sometimes in 4th. I cannot finish even one game. i dont try in other game modes. No matter the game is connected or disconnected, just freeze for c.a. 2 sec and shutting down. My PC is E8400 3 ghz, GeForce 550Ti, 4 GB RAM.

Crash report:

{72C571DB-F29A-4923-BD17-6F47273F5B26}
{598ce2e6-6484-4b19-9fbb-f7267d48cb0c}
{2015-11-03T00:03:45}
{c0000005,0}
{rax=1,rcx=164d07a914ec0700,rdx=220,rbx=14446960,rsp=b97f950,rbp=14446410,rsi=7,rdi=164d07a914ec0700,r8=1459ff90,r9=dca0090,r10=1459fff0,r11=b97f9c8,r12=14011d390,r13=141f19b10,r14=0,r15=0}
01058368
01058446
010589e0
0105956f
00f248e1
00f2352e
00f30c01
00f35279
00f1d633
00f1d428
00f310e9
kernel32.dll!0001652d
ntdll.dll!0002c521


Sorry for my english;)
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Re: PC Crash Reports

Postby Naik_31 on Tue Nov 17, 2015 1:54 am

In my GM mode, the game crashes when loading the offseason (prior to Draft Lottery) during year 2034. How can I fix this?
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Re: PC Crash Reports

Postby Leftos on Tue Nov 17, 2015 4:37 am

Wolves86, your issue is the generic audio crash we've been seeing that we believe is fixed in Patch 3. I don't have any specific recommendations other than the basics of trying to get the latest audio drivers or trying to disable sound altogether for now.

Naik_31, do you have a crash report you can send me?
Eleftherios "Leftos" Aslanoglou
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Visual Concepts Entertainment / 2K Sports

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Re: PC Crash Reports

Postby Werauskas on Wed Nov 18, 2015 1:16 pm

Leftos wrote:Wolves86, your issue is the generic audio crash we've been seeing that we believe is fixed in Patch 3. I don't have any specific recommendations other than the basics of trying to get the latest audio drivers or trying to disable sound altogether for now.


Dear Leftos, no it's not fixed after the patch 3, excatly the same happens to me as Wolves86 described, no need for logs, it's excatly like that.
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Re: PC Crash Reports

Postby Andrew on Wed Nov 18, 2015 2:47 pm

The PC version hasn't received Patch 3 yet.
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