The PC Version of NBA 2K13 has the MyPlayer account linked with the activation code. If the account is deleted, or if the activation was not verified within 24 hours, the copy of the game cannot be played. If you did not delete your account, submit your account information into us and we will send you another verification e-mail so that you can verify your account. If this does not help you, or if you are unable to find your account information, please reply and provide the following:
1. Photo/scan of the receipt for the game showing the date and amount of purchase.
2. Photo of the physical disc/box accompanied by your email address written on a piece of paper in the photo.
3. Photo/scan of the back of the game manual or code sheet clearly displaying the missing or invalid code area.
4. The activation serial key typed into the text body of the request.
5. If you received an error message when redeeming the code, please include the exact error message.
We review these requests on a case-by-case basis, so please provide as many of the above items as possible.
Once we verify the above information, we will escalate your ticket to our Tier 2 Support to provide you with a new code. Please note that all codes requests are processed in the order they are received.
I wonder of you can change your password back to what it was, will it let you connect?
Backup all game saves etc for the sake of it and then delete them. Then run uninstall.
Afgter this run "regedit" from run menu.
Find (Its like a folder structure):HKEY_CURRENT_USER -> Software -> 2K Sports -> NBA 2K13
If after uninstall this exists this is old myplayer name and password. Right click over "2k sports" entry and select "export" and save it somewhere to keep safe as a backup. Then delete it from "2k sports" level.
Then go to the next entry in registry (XXXXX = bunch of number that might be different per system):HKEY_USERS -> S-1-5-21-XXXXXXXXX-XXXXXXXXX-XXXXXXXXXX-XXX -> Software -> 2K Sports -> NBA 2K13
Again if this exists (it may not in which case dont worry about it) right click and export & then delete it from "2K sports" level.
Thats a complete un install of everything, again make sure %appdata% folder has been backed up with all your saves etc and removed so the game can create it all again.
Install game, it should then ask DOB and the usual register things. NOTE: setup a new email address as well so you dont try to register to a email that you had previously. Then on the register screen after date of birth entry, start a whole new account my player ID (choose a new one)/password/and use your new email and enter your new key (dont select to enter existing account).
This should then start a bran new account with your new email and new myplayer and hopefully online again if things work as 2k suggest, because it should be like a bran new install like a new game install with new non used key and account.
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